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Free shipping on orders $199 and up
Free shipping on orders $199 and up

Returns & Exchanges

If you have any questions about your online order, please email us at or call us at 207-236-7120 

We stand behind everything we sell. If you're not satisfied with your MSO purchase, you can return it for a replacement or refund within 60 days of purchase — with a few exceptions.

MSO purchases of new items can be returned at any of our retail stores with proof of purchase, regardless of whether you bought the item online, in a store, or by phone.

Return to a store

Bring your item with its original product packaging and tags, as well as proof of purchase, to any of our MSO Locations for a free and easy return or exchange.

Return by mail

If you need to return items purchased from our online shop, you can begin the mail-in return process by calling 207-236-7120 or by emailing us at

Please note:  A return by mail shipping fee for $7.99 plus the shipping costs for returning oversized items will be subject to additional shipping fees and the return costs will be deducted from your refund amount. If you received a damaged or incorrect item, the return by mail shipping fee will be waived.

Refund times: Once the item is received in our warehouse, please allow 3 - 10 business days for the refund to post.

Get your return shipping label

With an MSO return shipping label, you can drop your return off at any Postal Service™ facility or mail it directly from your home.