We stand behind everything we sell. If you're not satisfied with your MSO purchase, you can return it for a replacement or refund within 60 days of purchase — with a few exceptions.
MSO purchases of new items can be returned at any of our retail stores with proof of purchase, regardless of whether you bought the item online, in a store, or by phone.
Return to a store
Bring your item with its original product packaging and tags, as well as proof of purchase, to any of our MSO Locations for a free and easy return or exchange.
Return by mail
Please note: A return by mail shipping fee for $7.99 plus the shipping costs for returning oversized items will be subject to additional shipping fees and the return costs will be deducted from your refund amount. If you received a damaged or incorrect item, the return by mail shipping fee will be waived.
Refund times: Once the item is received in our warehouse, please allow 3 - 10 business days for the refund to post.
Get your return shipping label
With an MSO return shipping label, you can drop your return off at any Postal Service™ facility or mail it directly from your home.