Retail Return Policy & Guarantee

  • Customers may return unused merchandise within 60 days with the original receipt and packaging for a cash or credit card refund. Last Chance discounted items are final sale, no returns or exchanges.
  • If a product is defective in some way, we will replace it or assist in contacting the manufacturer for a repair or replacement.
  • For questions, please call 207-236-7120 or visit us at our Rockport location.

Outdoor Programs Cancellation Policies

Weather: We reserve the right to cancel any trip due to unsafe weather conditions. If Maine Sport Outfitters cancels a trip, expedition, or instructional course due to unsafe weather conditions (heavy fog, lightning, high seas, or high winds) you will receive a full refund or have the opportunity to transfer to the next available trip. Maine Sport conducts trips in the rain, wind, fog, and cold weather as long as weather conditions are deemed safe to be in. Safe yet undesirable weather will not result in exceptions to the cancellation policy noted below.

Rentals:  Cancellations made at least 24 hours in advance will receive a full refund. Cancellations made less than 24 hours in advance are non-refundable.

Deliveries: Cancellations made at least 48 hours in advance will receive a full refund of delivery fee. Cancellations made less than 48 hours in advance are non-refundable.

Day Trips: Cancellations made at least 48 hours in advance will receive a full refund. Cancellations made less than 48 hours in advance will not be refunded but can be credited toward a future and/or different tour. Will be subject to availability.

Multi-day and Group Programming:

  • Cancellations 14 days or more in advance will receive a full refund.
  • Cancellations 7 to 13 days in advance will receive a 50% refund.
  • Cancellations less than 7 days in advance are non-refundable.
  • Refunds transferred will be less the price of applicable permitting fees.

 

Maine Sport Outfitters Loyalty Program Terms & Conditions

The Maine Sport Outfitters Loyalty Program is a free rewards program offered to customers making merchandise purchases at Maine Sport Outfitters’ Rockport or Camden stores.

 

Membership Eligibility:

Maine Sport Outfitters will extend certain perks and privileges to customers who agree to sign up for the loyalty program by providing their cell phone number and email address. The loyalty program is open to individuals at least 18 years of age and is limited to one account per individual. Loyalty program membership is not available to businesses, non-profit organizations, schools and school/charity groups, or anyone other than an individual.

 

Earning Points:

Customers can receive rewards points on their Loyalty Program account through eligible purchases, and participation in other special programs and promotional offers. Merchandise purchases made at Maine Sport Outfitters’ Rockport or Camden location (after discounts/promotional offers have been applied and before taxes/fees) count towards reward point accrual. Every dollar ($1) spent earns one (1) reward point. Purchases made through Maine Sport Outfitter’s Outdoor Programs/Rentals department do not count towards reward point accrual. In-store services (ie: ski tuning, bicycle repairs, etc.) do not count towards reward point accrual. Gift card purchases do not count towards reward point accrual.

 

Redeeming Points:

Points will accumulate towards rewards. Once a certain number of points is reached, customers can redeem their points for an in-store discount. For example, 500 points unlocks a $50 discount off your next qualifying purchase. Customers can visit their account via their mobile phone at any time to track their points and see what discounts/rewards they may be eligible for. No more than $100 can be redeemed/discounted in a single transaction.

 

Communications & Data Privacy

Maine Sport Outfitters may communicate with loyalty program members through their provided cell phone number and/or email address occasionally to share information about special member promotions and other offers. Maine Sport Outfitters only collects information that is directly provided by customers and will not, under any circumstances, share this information.

 

Right to Change/Cancel Loyalty Program:

Maine Sport Outfitters has the right to alter, limit, modify or terminate loyalty program at any time, without prior notice.

 

Additional Terms & Conditions:

Program benefits or loyalty points may not be merged, transferred, purchased, sold, assigned, auctioned or traded. Loyalty points cannot be redeemed for cash or anything other than the rewards specified. Maine Sport Outfitters reserves the right to revoke the loyalty program membership and benefits/points of any customer if that customer abuses any of the program privileges, fraudulently uses the program or fails to comply with these terms & conditions.

 

Questions:

For all questions about the Maine Sport Outfitters Loyalty Program, please contact us at (207) 236-7120 or info@mainesport.com.