Retail Return Policy & Guarantee

  • Customers may return unused merchandise within 60 days with the original receipt and packaging for a cash or credit card refund. Last Chance discounted items are final sale, no returns or exchanges.
  • If a product is defective in some way, we will replace it or assist in contacting the manufacturer for a repair or replacement.
  • For questions, please call 207-236-7120 or visit us at our Rockport location.

Outdoor Programs Cancellation Policies

Weather: We reserve the right to cancel any trip due to unsafe weather conditions. If Maine Sport Outfitters cancels a trip, expedition, or instructional course due to unsafe weather conditions (heavy fog, lightning, high seas, or high winds) you will receive a full refund or have the opportunity to transfer to the next available trip. Maine Sport conducts trips in the rain, wind, fog, and cold weather as long as weather conditions are deemed safe to be in. Safe yet undesirable weather will not result in exceptions to the cancellation policy noted below.

Rentals:  Cancellations made at least 24 hours in advance will receive a full refund. Cancellations made less than 24 hours in advance are non-refundable.

Deliveries: Cancellations made at least 48 hours in advance will receive a full refund of delivery fee. Cancellations made less than 48 hours in advance are non-refundable.

Day Trips: Cancellations made at least 48 hours in advance will receive a full refund. Cancellations made less than 48 hours in advance will not be refunded but can be credited toward a future and/or different tour. Will be subject to availability.

Multi-day and Group Programming:

  • Cancellations 14 days or more in advance will receive a full refund.
  • Cancellations 7 to 13 days in advance will receive a 50% refund.
  • Cancellations less than 7 days in advance are non-refundable.
  • Refunds transferred will be less the price of applicable permitting fees.