To Our Valued Maine Sport Customers,
As a family-owned company, the importance of the health and well-being of our employees, customers and greater community cannot be understated. For that reason, we are closing our store beginning March 17, 2020 and will remain closed until further notice. We appreciate everyone's patience during this time - for questions, please email firstname.lastname@example.org.
Please note that there may be a long delay before we are able to respond to future inquiries. Please also note that all requested refunds within the guidelines of the cancellation policy will be processed in full, and we will get back in touch as soon as this crisis resolves. For Outdoor Programs and Rentals, the cancellation policy remains unchanged, as noted below. If we feel it is unsafe to run a trip or rental, a full 100% refund will be given.
Maine Sport Outfitters offers quality programming from our team of instructors who are eager to share their expertise and knowledge with you. We offer a variety of professional development courses for experienced paddlers, outdoor enthusiasts, and those looking to become Registered Maine Guides. If you are pursuing a career in the outdoor industry or are looking to simply improve your skill set, our course offerings will no doubt exceed your expectations.
Weather Conditions: We reserve the right to cancel any trip due to unsafe weather conditions. If Maine Sport Outfitters cancels a trip, expedition, or instructional course due to unsafe weather conditions (heavy fog, lightning, high seas, or high winds) you will receive a full refund or have the opportunity to transfer to the next available trip. Maine Sport conducts trips in the rain, wind, fog, and cold weather as long as weather conditions are deemed safe to be in. Safe yet undesirable weather will not result in exceptions to the cancellation policy noted below.
Day Trips and Single Day Instructional Courses: Cancellations made 24 hours before the trip is scheduled to depart will receive a full refund. If you cancel with less than 24 hours notice you will not receive a refund.
Multi Day Trips and Courses: Cancellations made 21 days or more before the start of your course will receive a full refund less a $25 administration fee. Cancellations made with less than 21 days notice will receive a 50% refund of the total trip/course cost. Cancellations made less than 48-hours notice will not receive any refund.