To Our Valued Maine Sport Customers,
As a family-owned company, the importance of the health and well-being of our employees, customers and greater community cannot be understated. For that reason, we are closing our store beginning March 17, 2020 and will remain closed until further notice. We appreciate everyone's patience during this time - for questions, please email firstname.lastname@example.org.
Please note that there may be a long delay before we are able to respond to future inquiries. Please also note that all requested refunds within the guidelines of the cancellation policy will be processed in full, and we will get back in touch as soon as this crisis resolves. For Outdoor Programs and Rentals, the cancellation policy remains unchanged, as noted below. If we feel it is unsafe to run a trip or rental, a full 100% refund will be given.
Maine Sport rents a variety of outdoor equipment for various outdoor adventures. Below are some requirements and payment information, for more information and availability call: 207-236-7124 or visit our Rockport location.
Reservations: A 50% deposit is required to reserve your equipment. Payment may be made with cash, check or Visa/Master Card/Discover. Balance must be paid in full before picking up the equipment.
Security Deposit: A credit card is required for an equipment deposit. The renter will be charged for repairs or replacement of damaged or lost equipment and assessed a cleaning fee for returning dirty equipment.
Rates & Late Fees: Equipment may be picked up and returned during store hours (although we would prefer no later than 1 hour prior to closing) any day of the week. No refunds will be made for equipment returned early or equipment rented but not used. However, we will issue refunds in the form of store credit for cancellations due to severe weather conditions. Equipment returned late will be charged the additional day rate for each day it is late.
Weather Conditions: Safety is our number one priority and we will accommodate you to the best of our ability. Personal trips in the rain, wind, fog, and cold weather, as long as weather conditions are deemed safe to be in, will create a unique experience. Please make yourself aware of weather conditions that could potentially be too hazardous or unruly for you to paddle or cycle in effectively.*(heavy fog, lightning, high seas, or high winds)* Thereby being decisive about a condition in which compliments your skill level and comfortability before, you have received / left the premises with your rental. Those who have not attempted make themselves aware of this clause, will not receive a full refund, but can receive store credit. Ultimately, we can not pass judgment on your ability to perform any activities using our equipment.
Cancellation & Deliveries: Cancellations made at least 24 hours in advance will receive a full refund. Cancellations made less than 24 hours in advance are non-refundable. Delivery cancellations made at least 48 hours in advance will receive a full refund of delivery fee. Cancellations made less than 48 hours in advance for deliveries are non-refundable.