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Free Shipping on orders over $200: Order by 9:00am EST, 12/15 for delivery by 12/25
Free Shipping on orders over $200: Order by 9:00am EST, 12/15 for delivery by 12/25

ONLINE SHOP FAQ

What are the delivery charges for orders from the Online Shop?

MSO offers free shipping in the Continental US for all online orders of $200 or more. For online orders less than $200 shipping costs apply. Find additional information on Shipping & Delivery here: ONLINE SHOP HELP

Which payment methods are accepted in the Online Shop?

We accept payment by debit cards, all major credit cards, Apple Pay and Shop Pay.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through a secure procedure and are PCI compliant so you can rest assured payment info and business data are safe.

How long will the delivery take?

The shipping times are given during check-out. Please note that there may be delays on rare occasions or in remote areas.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or at the latest, the following business day. We do not ship on weekends or holidays. 

Do I receive an invoice for my order?

Yes. You will receive your invoice via e-mail when your order is sent out to you.

Do I receive a tracking number for my order?

Yes. You will receive a UPS tracking number via e-mail when your order is fulfilled.