We stand behind everything we sell. If you're not satisfied with your MSO purchase, you can return it for a refund within 60 days of purchase — with a few exceptions.
MSO purchases of new items can be returned at any of our retail stores with proof of purchase, regardless of whether you bought the item online, in a store, or by phone.
Return to a store
Bring your item with its original packaging and tags, as well as proof of purchase, to any of our MSO Locations for a free and easy return or exchange.
Return by mail
If you need to return items bought online by mail, please fill out our return request form. Items must be unused with their original product packaging and tags.
Please note: A return by mail shipping fee of $7.99 plus the shipping costs for returning oversized items will be deducted from your refund amount. If you received a damaged or incorrect item, the return by mail shipping fee will be waived.
Once you receive a shipping label: With an MSO return shipping label, you can drop your return off at any Postal Service™ facility or mail it directly from your home.
Refund times: Once the item is received in our warehouse, please allow 3 - 10 business days for the refund to post.